Technical support
Remote Diagnostics
Software Updates & Machine Upgrade
TECHNICAL SUPPORT
Always Here, Always Ready
This service includes troubleshooting, and problem resolution, ensure uninterrupted and efficient operations.
Objectives: Provides comprehensive assistance to customers experiencing technical issues with their machinery and systems.
PROCESS
DELIVERY METHOD
KEY FEATURES
KEY ADVANTAGES
PROCESS
- Customers contact PERSAAC support via phone, email, or online chat.
- The support team assesses the problem through initial inquiries and, if necessary, remote diagnostics.
- Provide step-by-step guidance for resolving the issue, including remote or on-site assistance if needed.
- Ensure the problem is resolved to the customer’s satisfaction and provide recommendations for future prevention.
- Record details of the issue and solution for future reference and continuous improvement.
DELIVERY METHOD
Hybrid Approach: Combination of remote and on-site support.
KEY FEATURES
- Multi-Channel Support
- Expert Technicians
- Remote Assistance
- Proactive Monitoring
KEY ADVANTAGES
- Reduced Downtime
- Cost Savings
- Enhanced Productivity
- Peace of Mind
- Knowledge Transfer